Terms & Conditions 12cuc — Complete Guide to Using the Platform in Malaysia

These Terms & Conditions ("Terms") govern your access to and use of the 12cuc, including the website, mobile app, gaming services, payment systems, and all related content provided by 12cuc to its users in Malaysia.

By doing any of the following, you are considered to have read, fully understood, and agreed to these Terms:

• Registering a new account at 12cuc
• Log in to your existing 12cuc account
• Making deposits in Malaysian Ringgit (RM) into your 12cuc account
• Play any game available on 12cuc
• Using any feature, promotion or service offered by 12cuc

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy 12cuc, all of which together form the entire agreement between you and 12cuc.

To be eligible to register and use the services 12cuc, you must meet all of the following eligibility requirements:

• Age: You must be 18 years of age or older at the time of registration. 12cuc does not accept registrations from underage individuals under any circumstances.
• Location: 12cuc's services are intended exclusively for users residing in Malaysia. You are responsible for ensuring that your use of this platform does not violate any local laws applicable to you.
• One Account: Each individual is only permitted to hold one (1) 12cuc account that is active. Registering multiple accounts is a serious violation of these Terms.
• Accurate Information: You must provide accurate, complete and up-to-date information when registering. Providing false or misleading information may result in immediate account termination.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement.

12cuc reserves the right to verify the identity and eligibility of any member at any time. Failure to provide the required verification information within the stipulated timeframe may result in account suspension or termination.

All financial transactions at 12cuc is in Malaysian Ringgit (MYR) only. The following deposit and withdrawal policies apply:

Deposit:

• Minimum deposit: RM10 per transaction
• Accepted deposit methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks, RHB, Bank Islam, Hong Leong and other major Malaysian banks)
• Deposits are typically credited to your 12cuc account within under 30 seconds
• No additional charges or fees from 12cuc for standard deposits
• 12cuc reserves the right to verify the source of funds for deposits exceeding certain limits in order to comply with anti-money laundering regulations

Withdrawal:

• Minimum withdrawal: RM30 per transaction
• Withdrawals may only be made to the same payment method used for the original deposit (same-source policy)
• Withdrawals processed within under 5 minutes for most payment methods
• All bonus rollover requirements must be fully met before a withdrawal can be processed
• 12cuc reserves the right to request identity verification documents before processing your first withdrawal or any withdrawal exceeding a specified limit
• Withdrawals requested from accounts suspected of fraud or terms violations will be placed on hold until the investigation is concluded

12cuc offers a variety of bonuses and promotions to its members from time to time. All bonuses are subject to the following conditions:

• Rollover Requirement: Every bonus carries a rollover (wagering) requirement that must be fulfilled before the bonus funds or any winnings derived from them can be withdrawn. The rollover amount is clearly stated in each promotion's terms.
• Validity Period: All bonuses have a set validity period. Any bonus not utilised within that period will expire automatically without compensation.
• One Bonus at a Time: Generally, only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Betting Limits While a Bonus Is Active: When an active bonus balance is present, a maximum bet limit may apply. Exceeding this limit while a bonus is active may result in the bonus being forfeited.
• Eligible Games: Not all games contribute equally toward meeting the rollover requirement. The contribution rate for each game is specified in its respective promotion terms.
• Right to Cancel: 12cuc reserves the right to void any bonus suspected of being obtained through dishonest means, promotional abuse, or a breach of terms.

Welcome bonus at 12cuc offers a 100% match of up to RM500 on your first deposit. To make the most of this bonus, please read the full terms of each promotion you wish to join before activating it.

All games offered by 12cuc operated using an independently audited RNG (Random Number Generator) system to ensure fairness and true randomness. The following general rules apply:

• Final Results: The outcome of all games as recorded by the 12cuc system is final and binding, and may not be disputed unless there is clear evidence of a technical system failure that has been verified by our technical team.
• Technical Disruption: In the event of a technical disruption (including connectivity issues on the member's end) during an incomplete game round, 12cuc will rely on system records to determine the outcome. Incomplete rounds resulting from disruptions on the member's side are not eligible for automatic compensation.
• RTP Value: The Return to Player (RTP) value for each game is stated in that game's information and represents the statistically expected long-term payout rate — not a guaranteed return in any single session.
• Maximum Win: Some games have a maximum win cap as stated in the game information. Winnings may not exceed the specified limit regardless of the total amount wagered.
• Minimum & Maximum Bet: Betting limits for each game are subject to set minimum and maximum limits, which may vary depending on the game category and your VIP membership level at 12cuc.

Member 12cuc are required to conduct themselves ethically and responsibly at all times. The following are strictly prohibited:

• Using automated software (bots), scripts, or any unauthorised technology to play games or exploit the 12cuc system
• Colluding with other players to manipulate the game system or outcome calculations
• Exploiting software bugs or system vulnerabilities to gain an unfair advantage — if you discover any bugs, please report them immediately to the 12cuc support team
• Engaging in money laundering or using the 12cuc platform for any financial activity that is illegal under Malaysian law
• Providing false information to 12cuc, including during the identity verification process
• Using another person's credit card or bank account without authorisation to make deposits at 12cuc
• Threatening, insulting, or behaving inappropriately towards 12cuc support staff

Violation of any of the above prohibitions may result in immediate account termination, forfeiture of balance, and/or appropriate legal action under applicable Malaysian law.

You are solely responsible for the security of your account 12cuc your account. This includes:

• Password Confidentiality: Never share your 12cuc account password with anyone. 12cuc will never ask for your password via email, SMS or chat.
• Strong Password: Use a combination of uppercase letters, lowercase letters, numbers, and symbols for a stronger password. Change your password regularly.
• Secure Device: Only log in to your 12cuc account from devices you trust, and ensure those devices are always kept up to date with the latest security updates.
• Report Immediately: If you suspect your account has been accessed without authorisation, please contact the 12cuc support team immediately via email at [email protected].

12cuc is not liable for any RM losses arising from unauthorised access to your account where such losses are a result of your own negligence in safeguarding your login credentials.

Platform 12cuc protected by 256-bit SSL encryption across all communications, and employs a multi-layered security system to safeguard the data and MYR transactions of every member, in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

12cuc reserves the right to suspend or terminate any member's account, with or without prior notice, on the following grounds:

• Violation of any section of these Terms & Conditions
• Suspected or confirmed fraud, money laundering, or any other illegal activity
• Providing false or misleading information during registration
• Owning or operating more than one account
• Use of an account by anyone under the age of 18
• Upon request by legitimate Malaysian legal authorities

Members may also request to close their own account at any time by contacting the 12cuc support team. Prior to account closure, any eligible withdrawal balance will be returned to the member after deducting any bonuses that have not yet met the rollover requirements.

If an account is terminated due to a breach of terms, 12cuc reserves the right to withhold any remaining balance in that account as compensation for any losses or costs incurred.

12cuc is fully committed to the principles of responsible gaming and the well-being of its members. We provide a range of tools to help members stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limit: Set automatic loss limits to prevent spending beyond your means
• Play Time Limit: Set a daily play time limit to ensure you keep your gaming within healthy boundaries
• Account Pause: Request a temporary account break ranging from 1 day to 6 months
• Self-Exclusion: Choose to permanently self-exclude from the 12cuc platform

By registering at 12cuc, you acknowledge that online gambling involves real financial risk. Never wager money you cannot afford to lose. Play for entertainment purposes only — not as a way to resolve financial difficulties.

12cuc reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Such changes will:

• Published on the 12cuc website with a clearly stated update date
• Takes effect immediately or on the date specified in the notice of changes
• Members will be notified via email or in-account notification of any material changes

Continued use of the platform 12cuc after such changes take effect constitutes your full acceptance of the updated terms. It is your responsibility to review these Terms & Conditions periodically to ensure you are always aware of the latest applicable terms.

To the extent permitted by applicable Malaysian law, 12cuc shall not be liable for:

• Financial losses arising from betting activity on the 12cuc platform, including losses incurred during unavoidable technical disruptions
• Indirect, consequential, or punitive losses arising from the use of, or inability to use, 12cuc's services
• Damage or losses arising from the actions of third parties, including hackers or cyber attackers, provided that 12cuc has taken reasonable security measures
• Service disruptions caused by circumstances beyond 12cuc's control, such as internet infrastructure outages, natural disasters, or government directives

Under no circumstances shall 12cuc's total maximum liability to any member for any claim exceed the total amount of RM deposits made by that member in the 30 days preceding the claim.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of our services 12cuc, please reach out to our team via:

• Email: [email protected]
• Live Chat: Available on the 12cuc website, 24 hours a day, 7 days a week
• WhatsApp: Number available after logging in to your account

Support team 12cuc operates in both Bahasa Melayu and English, and is committed to responding to every enquiry as promptly as possible — our target is under 3 minutes for live chat and within 2 hours for email.

For formal complaints, please submit them to [email protected] with the subject line "Formal Complaint", along with your account number and full details of your complaint. All complaints will be investigated fairly, and a complete response will be provided within 5 business days.